Support

Questions, billing help, or feedback. A real person reads every message.

Getting started

What is Mooring?

A wellness app for adults 18 and older having a hard day. You talk through what's on your mind out loud or in writing, with an AI built to listen without asking you to relive it. It is not therapy, medical care, or a crisis service.

What's free?

The Journal (write or hold to talk, kept only on your phone), Two minutes (four short guided walk-throughs), and Patterns (your end-of-day check-ins over time). None of these need an account or a card.

What's a session?

A session is a conversation where Mooring responds: Unload, Sort It Out, or Walk In Lighter, by voice or text. Sessions are part of a subscription and start with a three-day free trial.

How do I start a session?

From Home, tap a mode, then choose speak or write. Mooring talks first. On CarPlay, Mooring appears under your car's apps; voice only.

Mooring offered to "walk me through something." What is that?

Short, step-by-step moments like slowing your breathing or coming back to the room, led one step at a time. You can say no, and you can stop any time. They're also available on their own, free, under Two minutes.

Privacy

Is anything recorded?

Voice sessions are processed live and never stored. Text sessions are saved encrypted so you can return to them, and you can delete any entry, or all of them, inside the app. Journal entries, check-ins and Patterns stay on your phone and are never uploaded.

Can my employer see this?

No. There is no employer version, no admin view and no reporting. Mooring doesn't know where you work.

How do I lock the journal?

Settings → Journal → Require Face ID. Entries are also protected by your phone's own encryption.

How do I delete my data?

Any text session or journal entry can be deleted in the app. For a full account deletion, email privacy@trymooring.com. See the Privacy Policy for details.

Billing

How does the free trial work?

New subscribers get three days free, including a short voice allowance alongside unlimited text. A payment method is required, and the subscription renews unless you cancel at least 24 hours before the trial ends.

How do I manage or cancel?

Subscriptions are billed through Apple. On iPhone: Settings → [your name] → Subscriptions → Mooring, or visit apps.apple.com/account/subscriptions.

Can I get a refund?

Refunds go through Apple at reportaproblem.apple.com. If something went wrong, email us too and we'll help however we can.

What happens when I use up my voice minutes?

Text sessions keep working. Voice comes back at the start of your next billing month, or you can move to Voice+ for two hours a month.

Night mode and other settings

Mooring follows your phone's dark mode automatically and has a dimmer night theme for 2 a.m. You can also set an optional end-of-day reminder (it never nags and never mentions missed days), choose a voice, and set your name or stay anonymous.

If you are in crisis